1. About EPSILON TIME

EPSILON TIME is an online retailer specialising in coffee mugs and related products.

The website is operated by EPSILON UNITED LTD (Company Number: 15319739).

References to “EPSILON TIME”, “we”, “us” and “our” mean EPSILON UNITED LTD throughout these Terms & Conditions.

2. Website Use

You may use this website for personal and lawful purposes only.

You must not use this website in a way that damages the website, affects other users, attempts unauthorised access or interferes with website operation.

All website content, including images, text, product information and design elements, belongs to EPSILON TIME or is used with permission.

3. Product Information

We aim to ensure that product descriptions, images, measurements and details displayed on our website are accurate and helpful.

Colours may appear slightly different depending on your device and screen settings.

As ceramic products may have natural manufacturing variations, small differences in appearance may occur between individual items.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation will be sent to the email address provided during checkout.

A contract between you and EPSILON TIME is formed when we confirm acceptance of your order.

We may cancel an order before dispatch when:

• A product is unavailable.
• Incorrect pricing or product information has been displayed.
• We are unable to complete the order due to circumstances outside our control.

If payment has already been received for a cancelled order, a full refund will be provided.

5. Pricing and Payment

All prices are displayed in pounds sterling (£).

The final order total includes product prices and delivery charges shown during checkout.

Payment must be completed before an order can be processed.

Payment details are processed securely through trusted payment providers. EPSILON TIME does not store complete payment card details.

6. Delivery

EPSILON TIME delivers within the United Kingdom.

UK delivery is charged at £3.99 per order.

Orders with a total value of £45 or more qualify for free UK delivery.

Orders are carefully packed before dispatch to help reduce the risk of damage during transit.

Delivery times are estimates and may be affected by courier delays or circumstances outside our control.

7. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact our customer support team with details of the issue.

We may request photographs or additional information to help review your request.

8. Returns and Refunds

Returns and refunds are handled according to our Refund Policy and applicable UK consumer protection laws.

Customers should follow the return instructions provided by EPSILON TIME before sending items back.

9. Customer Responsibilities

Customers are responsible for providing accurate delivery and contact information when placing an order.

EPSILON TIME cannot accept responsibility for delays caused by incorrect information provided by customers.

10. Website Availability

We aim to keep our website available and operating correctly, but temporary interruptions may occur for maintenance, updates or technical reasons.

11. Liability

Nothing in these Terms & Conditions affects your legal rights as a consumer under UK law.

EPSILON TIME is not responsible for losses caused by events outside our reasonable control, including courier delays or service interruptions.

Our liability is limited to the value of the products purchased, except where liability cannot legally be limited.

12. Changes To These Terms

We may update these Terms & Conditions when necessary to reflect changes to our business, products or legal requirements.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Jurisdiction

Any disputes relating to these Terms & Conditions or purchases made through EPSILON TIME will be subject to the exclusive jurisdiction of the courts of England and Wales.