1. Your Consumer Rights

EPSILON TIME respects your rights as a consumer under UK law.

When purchasing products online, customers may have cancellation and return rights under applicable consumer protection legislation.

Products purchased from EPSILON TIME must be of satisfactory quality, match their description and be suitable for their intended purpose.

This Refund Policy does not affect your statutory rights.

2. Change Of Mind Returns

If you change your mind about your purchase, you may request a return in accordance with your legal cancellation rights for online purchases.

Items must be returned unused, in their original condition and with suitable packaging to protect the product during transit.

Products that have been used, damaged or returned in an unsuitable condition may not qualify for a full refund.

3. Return Process

To request a return, please contact EPSILON TIME before sending any items back.

Please include:

• Your order number.
• The product you wish to return.
• The reason for your return.

Our customer support team will provide return instructions after reviewing your request.

4. Return Delivery Costs

Customers are responsible for return delivery costs when returning an item because they have changed their mind or no longer require the product.

Return postage costs will be covered by EPSILON TIME when the item is faulty, damaged on arrival or incorrectly supplied due to an error made by us.

5. Damaged Or Faulty Items

We take care when preparing and packaging orders, but ceramic products may occasionally be damaged during delivery.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible after receiving your order.

Please provide photographs of the product and packaging to help us assess the issue.

After reviewing the information provided, we will arrange an appropriate solution.

6. Refund Processing

Once your returned item has been received and checked, we will process your refund.

Approved refunds will be issued using the original payment method.

Refund processing times may vary depending on your payment provider and financial institution.

Where a refund is approved, we aim to complete the refund process within the timeframe required by UK consumer protection rules.

7. Exchanges

If you would like to exchange an item, please contact our customer support team before returning the product.

Exchange requests are subject to product availability.

8. Items Returned Without Contact

Please contact EPSILON TIME before returning any items.

Returns sent without prior contact may take longer to process while we identify the order details.